Overview

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It's always a GOOD day in SoCal! The Retail Operations Specialist administers and coordinates subsidized placement across retail stores and operational locations. This role serves as the primary liaison between Goodwill Retail Services, external placement agencies, and retail leadership to ensure placements are effectively onboarded, monitored, and supported throughout their assignment. The Specialist is responsible for operational administration, agency partnership management, compliance oversight, reporting, and placement support. Through ongoing collaboration with site leaders and external partners, the Specialist promotes operational efficiency, consistency, and compliance across retail operations while ensuring that all placements are coordinated through approved and authorized agency partners. What you'll do: Placement Administration Administer the day-to-day operations of subsidized placements across retail stores and operational locations, ensuring placements are properly assigned, documented, onboarded, and monitored throughout their placement period. Serve as the primary point of contact for external agencies, verifying agency authorization and ensuring placements comply with organizational, contractual, and insurance requirements. Coordinate placement onboarding activities, including required documentation, Dayforce setup, policy acknowledgements, badge photos, required training, and site readiness requirements. Maintain accurate placement records, timesheets, manager notes, agency contracts, and supporting documentation in accordance with organizational requirements. Placement Site Oversight Partner with site leaders to ensure placements receive appropriate work assignments, supervision, and support consistent with program guidelines and organizational expectations. Conduct site reviews and operational audits to assess placement effectiveness, compliance, and overall program execution. Monitor placement activity and address concerns related to attendance, conduct, supervision, safety, or job fit. Support retail locations in the effective utilization of subsidized placements to meet operational needs. Compliance & Risk Management Ensure compliance with organizational policies, placement requirements, insurance standards, and contractual obligations governing subsidized placements. Conduct audits of placement files, timesheets, agency documentation, and site records to ensure accuracy, completeness, and audit readiness. Support agency monitoring visits, compliance audits, and documentation requests by preparing records and coordinating responses. Escalate safety, employee relations, compliance, or operational concerns to the appropriate departments to mitigate organizational risk. Agency & Partner Relations Develop and maintain relationships with external agencies, referral partners, and organizations providing subsidized placements to support operational effectiveness and successful placement outcomes. Coordinate placement agreements, contracts, approvals, and required documentation to ensure compliance with organizational and insurance requirements. Identify, develop, and expand agency partnerships and placement opportunities that support retail operations and increase subsidized placement capacity. Monitor partner performance and recommend improvements to strengthen compliance, efficiency, and placement outcomes. Program Performance & Reporting Track placement activity, placement-to-employment outcomes, retention, and other program metrics to evaluate effectiveness and operational impact. Prepare and distribute compliance reports, performance summaries, audit results, and program updates for leadership and external partners. Analyze placement trends and recommend proce