Overview

Retail Float SupervisorUS-CA-All BranchesJob ID: Type: Regular Full-Time# of Openings: 1Category: Retail (Branches)All BranchesOverview The Retail Float Supervisor leads the float team and coordinates staffing coverage across BluPeak's retail branch network to maintain consistent operations, exceptional member experiences, and strong sales and service performance. This role oversees float scheduling, employee development, readiness, and accountability, while partnering closely with Branch Experience Managers and retail leadership to align coverage and team performance with branch needs and BluPeak's strategic objectives. As a hands-on leader and trusted management resource, the Retail Float Supervisor provides operational, supervisory, and sales support at branches, including Northern California locations as needed. The role coaches a highly effective, adaptable team whose accuracy, judgment, and service directly affect branch performance, member trust, and operational risk. This position champions BluPeak's purpose-driven mission, deepens member relationships, supports sustainable growth, and models reliability, ownership, and collaboration. Responsibilities Strategic Leadership & Business Development • Drive float team contributions to retail sales, service, growth, operational, and member experience goals; partner with branch management to identify performance opportunities and implement action plans. • Lead by example by building and deepening member relationships, establishing new memberships and deposit relationships, identifying lending needs, and making appropriate internal referrals. • Support member acquisition, retention, cross-selling, and consultative conversations that connect members with solutions aligned to their financial goals and BluPeak's purpose and strategic direction. • Collaborate with Branch Experience Managers, Retail Operations, and other retail leaders to align float resources with branch priorities, campaigns, service needs, and growth initiatives. • Use available branch and float team reporting, performance results, and feedback to identify opportunities for coaching, improved accuracy, operational efficiency, and stronger member engagement. • Participate in business development, member outreach, and community engagement initiatives that support BluPeak's purpose-driven mission. Float Team Leadership, Scheduling & Development • Own and coordinate float team scheduling, branch coverage, assignments, and staffing adjustments across the retail network; proactively balance branch needs, employee capabilities, service continuity, and efficient use of resources. • Build and lead a high-performing float team through consistent coaching, individual development plans, regular 1:1 discussions, skills practice, performance feedback, and clear expectations for results and accountability. • Ensure float employees are proficient in branch operations, systems, products, sales and referral practices, security procedures, and service standards before and during assignments. • Oversee onboarding, hands-on training, cross-training, and ongoing development of new and existing float employees to promote confidence, versatility, and readiness to support different branches. • Monitor employee accuracy, transaction quality, service consistency, and procedural compliance; promptly address errors, recurring issues, and skill gaps through coaching, corrective follow-up, and collaboration with host branch management. • Partner with managers across Retail to gather feedback on float assignments, strengthen branch readiness, resolve performance concerns, and share best practices. • Support recruiting, interviewing, recognition, performance evaluations, employee engagement, and performance management in partnership with Retail leadership and Human Resources. • Communicate organizational changes, new processes, service expectations, and strategic initiatives to the float team; reinforce a culture of