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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
Job is expired

Job Detail

  • location_on
    Location Springfield, Virginia, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

The Retail Customer Service Supervisor at PetSmart plays a crucial role in ensuring exceptional service for pet parents while managing store operations and associate development. This position involves leading the team to foster a positive environment and promoting pet care services and events, all while maintaining the store's cleanliness and safety standards.

Key responsibilities

  • Facilitate associate training, onboarding, mentoring, and coaching for growth
  • Address and administer associate complaints and grievances
  • Lead and direct associates when acting as the Leader on Duty
  • Promote and coordinate store events and marketing initiatives
  • Ensure pet parent satisfaction through effective communication in various formats
  • Assist in the management of live pet sales and pet adoptions
  • Maintain store standards for cleanliness and safety
  • Operate point-of-sale systems and handle cash transactions
  • Participate in shared responsibilities for store opening and closing

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Proficient in computer applications
  • Strong written and verbal communication skills
  • Ability to react under pressure and maintain composure
  • Strong organizational skills and attention to detail
  • Full-time availability with flexibility to work evenings, weekends, and holidays

What the company offers

  • Paid weekly
  • Health & wellness benefits
  • 401k plan with company match
  • Paid time off for full-time associates
  • Associate discounts
  • Tuition assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
24 Current Jobs Openings

PetSmart is dedicated to providing exceptional care and services for pets and their families. They emphasize meaningful experiences and empower their team members to grow and succeed through various benefits and development opportunities. Read More

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