One million success stories. Start yours today.

Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
Apply Now

Job Detail

  • location_on
    Location West Mifflin, Pennsylvania, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
Email to Friend Add to Favourite Report Abuse

Job Description

Overview

As a Retail Customer Service Supervisor at PetSmart, you will play a crucial role in enhancing the pet parent experience by leading and engaging associates, supporting store operations, and ensuring high standards of customer service. This key holder position is ideal for individuals who are passionate about pets and are looking to develop their leadership skills in a retail environment.

Key responsibilities

  • Facilitate associate training, onboarding, mentoring, and coaching
  • Support store operations and ensure a positive pet parent experience
  • Handle associate complaints and grievances
  • Promote and coordinate store events and marketing initiatives
  • Maintain store standards and cleanliness
  • Operate point-of-sale systems and manage cash transactions
  • Ensure safety for associates, pets, and customers
  • Assist in store opening and closing procedures

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to react under pressure and maintain composure
  • Strong organizational skills and attention to detail
  • Flexibility in schedule, including evenings, weekends, and holidays

What the company offers

  • Paid weekly
  • Health & wellness benefits
  • 401k plan with company match
  • Paid time off for full-time associates
  • Associate discounts
  • Tuition assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
0 Current Jobs Openings

PetSmart is a leading pet specialty retailer dedicated to enhancing the lives of pets and their families. The company values its associates and empowers them to provide exceptional service, ensuring a positive experience for both pets and pet parents... Read More

Google Map

Related Jobs