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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
Job is expired

Job Detail

  • location_on
    Location Preston, Virginia, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

The Retail Customer Service Supervisor at PetSmart in Reston, Virginia, plays a crucial role in delivering exceptional service to pet parents while leading the associate team. This position is focused on enhancing customer experiences, upholding store standards, and fostering a supportive and developed workforce within a fast-paced retail environment.

Key responsibilities

  • Provide exceptional pet parent service and address concerns
  • Facilitate associate training, onboarding, mentoring, and performance feedback
  • Lead and direct associates as Leader on Duty and oversee daily operations
  • Promote store events and marketing initiatives, including adoptions and vet partnerships
  • Maintain store cleanliness and ensure compliance with policies and procedures
  • Handle cash transactions and assist with point-of-sale operations
  • Assist with merchandise recommendations and support online order pickups
  • Ensure a safe environment for associates, pets, and customers

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership and team management skills
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to react under pressure with composure
  • Organizational skills and attention to detail
  • Flexibility to work evenings, weekends, and holidays

What the company offers

  • Paid weekly
  • Health and wellness benefits
  • 401k plan with company match
  • Paid time off for full-time associates
  • Associate discounts
  • Tuition assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
24 Current Jobs Openings

PetSmart is dedicated to providing exceptional care and services for pets and their families. They emphasize meaningful experiences and empower their team members to grow and succeed through various benefits and development opportunities. Read More

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