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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
Job is expired

Job Detail

  • location_on
    Location Slidell, Louisiana, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

PetSmart is seeking a Retail Customer Service Supervisor (Key Holder) in Slidell, Louisiana. This role involves providing exceptional service to pet parents while ensuring a great in-store experience and leading associate development. The Supervisor plays a critical role in maintaining safety and cleanliness standards in the store and promoting customer engagement through various store events and initiatives.

Key responsibilities

  • Facilitates training, onboarding, and mentoring for associates.
  • Directs associates and validates completion of daily tasks.
  • Addresses and administers associate complaints and grievances.
  • Promotes and coordinates store events and marketing initiatives.
  • Ensures compliance with company policies and procedures.
  • Maintains store cleanliness and oversees safety standards.
  • Assists with live pet sales and adoptions.
  • Operates point-of-sale systems and manages cash transactions.

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Full-time availability with flexibility for evenings and weekends
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to remain composed under pressure
  • Strong organizational skills and attention to detail

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
24 Current Jobs Openings

PetSmart is dedicated to providing exceptional care and services for pets and their families. They emphasize meaningful experiences and empower their team members to grow and succeed through various benefits and development opportunities. Read More

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