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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
Job is expired

Job Detail

  • location_on
    Location California, Maryland and Grand Kru, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

The Retail Customer Service Supervisor at PetSmart plays a vital role in ensuring exceptional service for pet parents while maintaining the company's vision and strategy. This position involves overseeing daily operations, guiding associates, and promoting a positive customer experience in the store. The supervisor is also responsible for training and development of staff and maintaining safety and cleanliness standards.

Key responsibilities

  • Facilitate the associate experience through training, coaching, and mentoring.
  • Ensure compliance with company policies and operational procedures.
  • Promote and coordinate store events and marketing initiatives.
  • Address and resolve pet parent concerns in person and online.
  • Oversee store cleanliness, merchandising, and safety of people and pets.
  • Support various service businesses and lead when necessary.
  • Handle cash transactions and operate point-of-sale (POS) systems.
  • Assist in opening and closing store procedures.

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to maintain composure under pressure
  • Strong organizational skills and attention to detail
  • Physical ability to lift and move up to 50 pounds

What the company offers

  • Paid weekly
  • Health and wellness benefits
  • 401k plan with company match
  • Paid time off for full-time associates
  • Associate discounts
  • Tuition assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
24 Current Jobs Openings

PetSmart is dedicated to providing exceptional care and services for pets and their families. They emphasize meaningful experiences and empower their team members to grow and succeed through various benefits and development opportunities. Read More

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