One million success stories. Start yours today.

Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD

Job Detail

  • location_on
    Location Bowling Green, Kentucky, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026

Job Description

Overview

The Retail Customer Service Supervisor at PetSmart is responsible for providing exceptional service to pet parents while fostering an engaging and positive environment for associates. This role includes leadership responsibilities, operational management, and ensuring a high standard of store cleanliness and service. The supervisor also plays a critical role in promoting store events and facilitating effective communication with both customers and team members.

Key responsibilities

  • Facilitate associate training, onboarding, mentoring, and coaching
  • Ensure pet parent experience standards are met during interactions
  • Promote and coordinate store events and adoptive initiatives
  • Maintain store standards for safety, cleanliness, and brand integrity
  • Support operational tasks such as cash handling and POS system management
  • Address associate complaints and drive associate engagement
  • Supervise the store in absence of other leaders and assign daily tasks

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to maintain composure under pressure
  • Strong organizational skills and attention to detail
  • Flexibility in schedule, including evenings, weekends, and holidays

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

Englewood, Colorado, United States of America

PetSmart is a leading pet specialty retailer dedicated to enhancing the lives of pets and their families. The company values its associates and empowers them to provide exceptional service, ensuring a positive experience for both pets and pet parents... Read More

Google Map

Related Jobs