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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
Job is expired

Job Detail

  • location_on
    Location Washington, Pennsylvania, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

The Retail Customer Service Supervisor at PetSmart plays a key role in providing exceptional service to pet parents while supporting the development and engagement of team members. This supervisory position is responsible for ensuring a positive store experience, leading associates, and managing store operations to uphold the brand's values and standards.

Key responsibilities

  • Facilitate associate development through training, onboarding, and coaching.
  • Drive pet parent experience strategies and address concerns.
  • Promote and coordinate store events and marketing initiatives.
  • Ensure store cleanliness, safety, and compliance with policies.
  • Assist in managing live pet sales and pet adoptions.
  • Lead associates and delegate daily tasks during shifts.
  • Act as a backup for point-of-sale operations and handle cash transactions.
  • Prepare online orders for in-store pick-up.

Required skills

  • 2+ years of retail experience in a customer-focused environment.
  • Leadership experience preferred.
  • Proficiency in computer applications.
  • Strong written and verbal communication skills.
  • Ability to maintain composure under pressure.
  • Strong organizational skills and attention to detail.
  • Flexibility to work evenings, weekends, and holidays.

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
24 Current Jobs Openings

PetSmart is dedicated to providing exceptional care and services for pets and their families. They emphasize meaningful experiences and empower their team members to grow and succeed through various benefits and development opportunities. Read More

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