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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
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Job Detail

  • location_on
    Location Vienna, Virginia, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

As a Retail Customer Service Supervisor at PetSmart, you will play a key role in enhancing the experience of pet parents and ensuring a positive environment for associates. This position involves overseeing daily operations, fostering associate development, and promoting customer engagement through various initiatives in a dynamic retail setting.

Key responsibilities

  • Provide exceptional service to pet parents in-store and online.
  • Support and develop associates through training, mentoring, and performance feedback.
  • Manage pet parent interactions and address concerns effectively.
  • Coordinate store events and marketing initiatives related to pet adoption and vet partnerships.
  • Ensure store cleanliness and uphold operational standards.
  • Back up point-of-sale operations and maintain cash handling compliance.
  • Act as the Leader on Duty in the absence of other leaders, guiding associates and addressing issues.
  • Promote teamwork and celebrate associate contributions to engagement.

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to remain composed under pressure
  • Strong organizational skills and attention to detail
  • Physical ability to handle, lift, and move items weighing up to 50 pounds

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
0 Current Jobs Openings

PetSmart is a leading pet specialty retailer dedicated to enhancing the lives of pets and their families. The company values its associates and empowers them to provide exceptional service, ensuring a positive experience for both pets and pet parents... Read More

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