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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
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Job Detail

  • location_on
    Location Milpitas, Baja California, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

The Retail Customer Service Supervisor at PetSmart plays a crucial role in delivering exceptional service to pet parents while supporting the development of store associates. This position involves overseeing store operations, ensuring a positive pet parent experience, and leading team engagement efforts in a retail environment focused on pets and their families.

Key responsibilities

  • Facilitate associate training, onboarding, mentoring, and coaching
  • Ensure store cleanliness, safety, and compliance with company policies
  • Drive pet parent experience through service and promotional strategies
  • Handle cash transactions and operate point-of-sale systems
  • Promote store events and manage live pet sales and adoptions
  • Delegate and validate daily tasks amongst associates
  • Address and resolve associate complaints and grievances
  • Support the overall brand integrity and store experience

Required skills

  • 2+ years of retail experience
  • Customer service expertise
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to maintain composure under pressure
  • Strong organizational skills and attention to detail

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
0 Current Jobs Openings

PetSmart is a leading pet specialty retailer dedicated to enhancing the lives of pets and their families. The company values its associates and empowers them to provide exceptional service, ensuring a positive experience for both pets and pet parents... Read More

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