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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
Job is expired

Job Detail

  • location_on
    Location Champaign, Illinois, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

PetSmart is seeking a Retail Customer Service Supervisor (Key Holder) to create exceptional experiences for pet parents while leading a team of associates. This role is essential in driving customer satisfaction, overseeing store operations, and ensuring a safe and clean environment for both pets and customers.

Key responsibilities

  • Facilitate associate experience and support their development through training and mentoring
  • Drive pet parent experience strategies and address customer concerns
  • Promote and coordinate store events and marketing initiatives
  • Ensure compliance with safety and operational policies
  • Maintain store cleanliness and merchandising standards
  • Backup point-of-sale operations and handle cash transactions
  • Oversee daily tasks and delegate responsibilities to associates
  • Support other departments as needed

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to maintain composure under pressure
  • Strong organizational skills and attention to detail
  • Flexibility in schedule, able to work evenings, weekends, and holidays

What the company offers

  • Paid weekly
  • Health & wellness benefits
  • 401k plan with company match
  • Paid time off for full-time associates
  • Associate discounts
  • Tuition assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
24 Current Jobs Openings

PetSmart is dedicated to providing exceptional care and services for pets and their families. They emphasize meaningful experiences and empower their team members to grow and succeed through various benefits and development opportunities. Read More

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