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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD

Job Detail

  • location_on
    Location Salt Lake City, Kutahya, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026

Job Description

Overview

The Retail Customer Service Supervisor at PetSmart is responsible for delivering exceptional service to pet parents and overseeing the store operations. This role includes managing associate experiences, driving in-store strategies for customer engagement, and ensuring the safety and cleanliness of the store. Alongside these responsibilities, the supervisor will also handle customer concerns and promote store events.

Key responsibilities

  • Facilitate the associate experience and support development through training and coaching
  • Oversee pet parent interactions and address their concerns
  • Promote and coordinate store events and marketing initiatives
  • Ensure compliance with store policies and maintain cleanliness standards
  • Operate point-of-sale systems and handle cash transactions
  • Assist with store opening and closing procedures
  • Support various store departments as needed

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to maintain composure under pressure
  • Strong organizational skills and attention to detail
  • Flexibility to work evenings, weekends, and holidays

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing
  • Development opportunities

Skills Required

Company Overview

Englewood, Colorado, United States of America

PetSmart is a leading pet specialty retailer dedicated to enhancing the lives of pets and their families. The company values its associates and empowers them to provide exceptional service, ensuring a positive experience for both pets and pet parents... Read More

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