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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: C$ - C$
Job is expired

Job Detail

  • location_on
    Location Mississauga, Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

The Retail Customer Service Supervisor at PetSmart in Mississauga, Ontario, plays a crucial role in delivering exceptional service to pet parents while supporting the company's vision and values. This position involves overseeing store operations, ensuring a positive environment for both associates and customers, and contributing to various sales and marketing initiatives.

Key responsibilities

  • Facilitate associate experience and support their development through training and mentoring.
  • Drive pet parent experience strategies to achieve targeted results.
  • Address and administer associate complaints and grievances.
  • Promote and coordinate store events, such as adoptions and clinics.
  • Handle cash transactions and ensure compliance with company policies at the point of sale.
  • Maintain store cleanliness and uphold brand standards.
  • Assist in opening and closing store procedures.

Required skills

  • 2+ years of retail experience
  • Customer service skills
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong communication skills
  • Organizational skills and attention to detail
  • Ability to work under pressure

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • Group Registered Retirement Plan (RRSP) with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
24 Current Jobs Openings

PetSmart is dedicated to providing exceptional care and services for pets and their families. They emphasize meaningful experiences and empower their team members to grow and succeed through various benefits and development opportunities. Read More

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