One million success stories. Start yours today.

Retail Customer Service Supervisor

Date Posted: May 28, 2026
: C$ - C$
Apply Now

Job Detail

  • location_on
    Location Mississauga, Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
Email to Friend Add to Favourite Report Abuse

Job Description

Overview

The Retail Customer Service Supervisor at PetSmart in Mississauga, Ontario, plays a crucial role in delivering exceptional service to pet parents while supporting the company's vision and values. This position involves overseeing store operations, ensuring a positive environment for both associates and customers, and contributing to various sales and marketing initiatives.

Key responsibilities

  • Facilitate associate experience and support their development through training and mentoring.
  • Drive pet parent experience strategies to achieve targeted results.
  • Address and administer associate complaints and grievances.
  • Promote and coordinate store events, such as adoptions and clinics.
  • Handle cash transactions and ensure compliance with company policies at the point of sale.
  • Maintain store cleanliness and uphold brand standards.
  • Assist in opening and closing store procedures.

Required skills

  • 2+ years of retail experience
  • Customer service skills
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong communication skills
  • Organizational skills and attention to detail
  • Ability to work under pressure

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • Group Registered Retirement Plan (RRSP) with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
0 Current Jobs Openings

PetSmart is a leading pet specialty retailer dedicated to enhancing the lives of pets and their families. The company values its associates and empowers them to provide exceptional service, ensuring a positive experience for both pets and pet parents... Read More

Google Map

Related Jobs