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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: C$ - C$
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Job Detail

  • location_on
    Location Barrie, Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

The Retail Customer Service Supervisor at PetSmart plays a crucial role in enhancing the experience of pet parents while supervising store operations. This includes overseeing associate performance, maintaining store standards, and ensuring customer satisfaction. The position also involves promoting store events and managing interactions with pet parents across various channels.

Key responsibilities

  • Facilitate associate experience and support development through training and mentoring.
  • Drive pet parent experience strategies and manage customer interactions.
  • Oversee store cleanliness, merchandising, and compliance with policies.
  • Promote and coordinate store events for adoptions and vet partnerships.
  • Handle cash transactions and operate point-of-sale (POS) systems.
  • Maintain safety for associates, customers, and pets.
  • Assist in inventory management and live pet sales.

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong communication skills
  • Ability to react under pressure
  • Strong organizational skills and attention to detail
  • Full-time availability with flexible schedule

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • Group Registered Retirement Plan (RRSP) with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
24 Current Jobs Openings

PetSmart is dedicated to providing exceptional care and services for pets and their families. They emphasize meaningful experiences and empower their team members to grow and succeed through various benefits and development opportunities. Read More

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