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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: C$ - C$
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Job Detail

  • location_on
    Location Windsor, Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

The Retail Customer Service Supervisor at PetSmart plays a crucial role in delivering exceptional service to pet parents while promoting a positive store environment. This position involves leading associates, managing customer interactions, and maintaining store standards to ensure a high-quality shopping experience for customers and their pets.

Key responsibilities

  • Facilitate associate training and development
  • Manage customer service interactions both in-store and online
  • Oversee store cleanliness and safety protocols
  • Delegate daily tasks to associates and validate their completion
  • Promote store events and marketing initiatives
  • Operate POS systems and handle cash transactions
  • Assist in sales and recommend merchandise and services
  • Support overall associate engagement and morale

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to maintain composure under pressure
  • Strong organizational skills and attention to detail

What the company offers

  • Paid weekly
  • Health & wellness benefits
  • Group Registered Retirement Plan (RRSP) with company match
  • Paid time off for full-time associates
  • Associate discounts
  • Tuition assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
0 Current Jobs Openings

PetSmart is a leading pet specialty retailer dedicated to enhancing the lives of pets and their families. The company values its associates and empowers them to provide exceptional service, ensuring a positive experience for both pets and pet parents... Read More

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