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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: C$ - C$
Job is expired

Job Detail

  • location_on
    Location Windsor, Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

The Retail Customer Service Supervisor at PetSmart plays a crucial role in delivering exceptional service to pet parents while promoting a positive store environment. This position involves leading associates, managing customer interactions, and maintaining store standards to ensure a high-quality shopping experience for customers and their pets.

Key responsibilities

  • Facilitate associate training and development
  • Manage customer service interactions both in-store and online
  • Oversee store cleanliness and safety protocols
  • Delegate daily tasks to associates and validate their completion
  • Promote store events and marketing initiatives
  • Operate POS systems and handle cash transactions
  • Assist in sales and recommend merchandise and services
  • Support overall associate engagement and morale

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to maintain composure under pressure
  • Strong organizational skills and attention to detail

What the company offers

  • Paid weekly
  • Health & wellness benefits
  • Group Registered Retirement Plan (RRSP) with company match
  • Paid time off for full-time associates
  • Associate discounts
  • Tuition assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
24 Current Jobs Openings

PetSmart is dedicated to providing exceptional care and services for pets and their families. They emphasize meaningful experiences and empower their team members to grow and succeed through various benefits and development opportunities. Read More

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