One million success stories. Start yours today.

Retail Customer Service Supervisor

Date Posted: May 28, 2026
: C$ - C$
Job is expired

Job Detail

  • location_on
    Location Edmonton, Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
Email to Friend Add to Favourite Report Abuse

Job Description

Overview

The Retail Customer Service Supervisor at PetSmart plays a key role in providing exceptional service to pet parents while fostering a positive team environment. This position involves overseeing store operations, ensuring a safe and clean environment, and driving engagement strategies to enhance pet parent experiences.

Key responsibilities

  • Facilitates associate experience and development through training, onboarding, mentoring, and coaching.
  • Drives the pet parent experience strategies through loyalty and promotions.
  • Promotes and coordinates store events and marketing for adoptions and veterinary partnerships.
  • Handles customer concerns and oversees live pet sales and adoptions.
  • Maintains store standards and ensures compliance with policies and procedures.
  • Supports daily operational tasks, acts as Leader on Duty, and addresses associate grievances.
  • Assists in maintaining cleanliness of the sales floor and other store areas.

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to react under pressure and maintain composure
  • Strong organizational skills and attention to detail

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • Group Registered Retirement Plan (RRSP) with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
24 Current Jobs Openings

PetSmart is dedicated to providing exceptional care and services for pets and their families. They emphasize meaningful experiences and empower their team members to grow and succeed through various benefits and development opportunities. Read More

Google Map

Related Jobs