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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: C$ - C$
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Job Detail

  • location_on
    Location Thunder Bay, Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

PetSmart is seeking a Retail Customer Service Supervisor in Thunder Bay, Ontario, to provide exceptional service to pet parents and ensure a positive store experience. This role includes responsibilities in team leadership, training, and maintaining store standards while promoting pet parent initiatives and overseeing store events.

Key responsibilities

  • Facilitate associate training, onboarding, mentoring, and coaching
  • Support the development of associates and provide performance feedback
  • Address and resolve associate complaints and grievances
  • Manage pet parent experiences and outcomes both in-store and online
  • Promote and coordinate store events and marketing for adoptions and clinics
  • Maintain compliance with store policies and procedures
  • Ensure safety for associates, pets, and pet parents
  • Operate point-of-sale systems and handle cash transactions
  • Assist in maintaining cleanliness standards across the store

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Full-time availability with schedule flexibility
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to maintain composure under pressure
  • Strong organizational skills and attention to detail

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • Group Registered Retirement Plan (RRSP) with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
24 Current Jobs Openings

PetSmart is dedicated to providing exceptional care and services for pets and their families. They emphasize meaningful experiences and empower their team members to grow and succeed through various benefits and development opportunities. Read More

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