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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: C$ - C$
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Job Detail

  • location_on
    Location London, Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

The Retail Customer Service Supervisor at PetSmart is responsible for delivering exceptional service to pet parents while supporting associate development and ensuring compliance with company policies. This role acts as a key holder and is vital in creating a positive store experience, overseeing operations, and leading a team dedicated to pet care.

Key responsibilities

  • Facilitate associate training, onboarding, mentoring, and coaching
  • Address associate complaints and grievances
  • Drive pet parent experience strategies through engagement and promotions
  • Promote and coordinate store events for adoptions and veterinary partnerships
  • Ensure store cleanliness and compliance with policies and procedures
  • Maintain sales floor and pet training areas to established standards
  • Operate point-of-sale systems and manage cash transactions
  • Assist in the opening and closing of the store

Required skills

  • 2+ years of retail experience
  • Leadership experience preferred
  • Full-time availability with flexibility for evenings and weekends
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to react under pressure and maintain composure
  • Strong organizational skills and attention to detail

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • Group Registered Retirement Plan (RRSP) with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
0 Current Jobs Openings

PetSmart is a leading pet specialty retailer dedicated to enhancing the lives of pets and their families. The company values its associates and empowers them to provide exceptional service, ensuring a positive experience for both pets and pet parents... Read More

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