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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
Job is expired

Job Detail

  • location_on
    Location Raleigh, North Carolina, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

PetSmart is seeking a Retail Customer Service Supervisor (Key Holder) in Raleigh, North Carolina. This role is vital in providing exceptional service to pet parents while promoting a positive store environment and ensuring adherence to company values and operational standards. The position includes responsibilities in team leadership, store management, and customer engagement.

Key responsibilities

  • Facilitate associate training, onboarding, mentoring, and coaching
  • Support associate performance evaluation and discipline
  • Drive pet parent experience strategies through interactions and promotions
  • Manage store events and marketing initiatives
  • Oversee store cleanliness and safety protocols
  • Operate point-of-sale systems and handle cash transactions
  • Assist in daily task delegation and completion
  • Maintain store standards and ensure compliance with policies

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Full-time availability and flexible schedule
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to react under pressure and maintain composure
  • Strong organizational skills and attention to detail

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
24 Current Jobs Openings

PetSmart is dedicated to providing exceptional care and services for pets and their families. They emphasize meaningful experiences and empower their team members to grow and succeed through various benefits and development opportunities. Read More

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