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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
Job is expired

Job Detail

  • location_on
    Location Saint Matthews, North Carolina, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

As a Retail Customer Service Supervisor at PetSmart in Matthews, North Carolina, you will play a vital role in delivering exceptional pet parent service while upholding the company's vision and values. This position involves leadership responsibilities, including training and mentoring associates, maintaining store standards, and ensuring a positive shopping experience for pet parents.

Key responsibilities

  • Facilitate associate experience and support development through training and mentoring
  • Provide feedback on associate performance and address complaints
  • Drive pet parent experience strategies and uphold brand integrity
  • Promote store events and manage live pet sales and adoptions
  • Maintain store cleanliness and ensure compliance with company policies
  • Assist in opening and closing store procedures

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to react under pressure and maintain composure
  • Strong organizational skills and attention to detail

What the company offers

  • Paid weekly
  • Health & wellness benefits
  • 401k plan with company match
  • Paid time off for full-time associates
  • Associate discounts
  • Tuition assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
24 Current Jobs Openings

PetSmart is dedicated to providing exceptional care and services for pets and their families. They emphasize meaningful experiences and empower their team members to grow and succeed through various benefits and development opportunities. Read More

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