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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
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Job Detail

  • location_on
    Location Saint Matthews, North Carolina, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
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    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

As a Retail Customer Service Supervisor at PetSmart in Matthews, North Carolina, you will play a vital role in delivering exceptional pet parent service while upholding the company's vision and values. This position involves leadership responsibilities, including training and mentoring associates, maintaining store standards, and ensuring a positive shopping experience for pet parents.

Key responsibilities

  • Facilitate associate experience and support development through training and mentoring
  • Provide feedback on associate performance and address complaints
  • Drive pet parent experience strategies and uphold brand integrity
  • Promote store events and manage live pet sales and adoptions
  • Maintain store cleanliness and ensure compliance with company policies
  • Assist in opening and closing store procedures

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to react under pressure and maintain composure
  • Strong organizational skills and attention to detail

What the company offers

  • Paid weekly
  • Health & wellness benefits
  • 401k plan with company match
  • Paid time off for full-time associates
  • Associate discounts
  • Tuition assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
0 Current Jobs Openings

PetSmart is a leading pet specialty retailer dedicated to enhancing the lives of pets and their families. The company values its associates and empowers them to provide exceptional service, ensuring a positive experience for both pets and pet parents... Read More

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