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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
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Job Detail

  • location_on
    Location Concordia do Para, New Hampshire, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

PetSmart is looking for a Retail Customer Service Supervisor to join their Concord, New Hampshire location. This role focuses on providing exceptional service to pet parents while leading and supporting team members, ensuring store operations align with the company's mission and values.

Key responsibilities

  • Facilitate associate training, onboarding, mentoring, and coaching.
  • Drive pet parent experience strategies and manage customer interactions.
  • Promote store events and marketing initiatives.
  • Ensure store cleanliness and compliance with safety standards.
  • Lead and direct associates as the Leader on Duty.
  • Handle customer concerns and complaints effectively.
  • Assist with daily operational tasks and associate engagement.

Required skills

  • 2+ years of retail experience in a customer-focused environment.
  • Leadership experience preferred.
  • Proficiency in computer applications.
  • Strong written and verbal communication skills.
  • Ability to manage pressure and maintain composure.
  • Organizational skills and attention to detail.

What the company offers

  • Paid weekly.
  • Health & wellness benefits.
  • 401k plan with company match.
  • Paid time off for full-time associates.
  • Associate discounts.
  • Tuition assistance.
  • Career pathing and development opportunities.

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
0 Current Jobs Openings

PetSmart is a leading pet specialty retailer dedicated to enhancing the lives of pets and their families. The company values its associates and empowers them to provide exceptional service, ensuring a positive experience for both pets and pet parents... Read More

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