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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
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Job Detail

  • location_on
    Location Fort Wayne, Indiana, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

As a Retail Customer Service Supervisor at PetSmart, you will play a crucial role in delivering exceptional service to pet parents while leading and developing your team. This position emphasizes the importance of customer interaction and store merchandising to enhance the overall shopping experience, ensuring the store operates in alignment with PetSmart's values and standards.

Key responsibilities

  • Facilitate associate experience and support their development through training and mentoring
  • Drive pet parent experience strategies and respond to concerns
  • Oversee safety, cleanliness, and merchandising within the store
  • Promote and coordinate store events and marketing initiatives
  • Handle cash transactions and ensure compliance with policies
  • Maintain store standards and a culture of empowerment
  • Assist in other departments as needed

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to react under pressure and maintain composure
  • Strong organizational skills and attention to detail

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
0 Current Jobs Openings

PetSmart is a leading pet specialty retailer dedicated to enhancing the lives of pets and their families. The company values its associates and empowers them to provide exceptional service, ensuring a positive experience for both pets and pet parents... Read More

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