One million success stories. Start yours today.

Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
Apply Now

Job Detail

  • location_on
    Location Saint Austell, South Georgia, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
Email to Friend Add to Favourite Report Abuse

Job Description

Overview

PetSmart is seeking a Retail Customer Service Supervisor (Key Holder) to enhance the pet parent experience while supporting associate development and store operations. This role is integral to maintaining brand integrity and ensuring a safe and engaging environment for both pets and pet parents.

Key responsibilities

  • Facilitate associate training, onboarding, mentoring, and coaching
  • Manage and address associate complaints and grievances
  • Ensure excellent pet parent service and respond to concerns
  • Promote and coordinate store events and marketing initiatives
  • Oversee merchandise sales and pet adoptions
  • Maintain store cleanliness and safety standards
  • Assist in operational tasks and compliance with policies
  • Act as the Leader on Duty in the absence of other leaders

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to maintain composure under pressure
  • Strong organizational skills and attention to detail
  • Flexibility to work evenings, weekends, and holidays

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing
  • Development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
0 Current Jobs Openings

PetSmart is a leading pet specialty retailer dedicated to enhancing the lives of pets and their families. The company values its associates and empowers them to provide exceptional service, ensuring a positive experience for both pets and pet parents... Read More

Google Map

Related Jobs