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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
Job is expired

Job Detail

  • location_on
    Location Castle Rock, Colorado, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

PetSmart is looking for a Retail Customer Service Supervisor in Castle Rock, Colorado. This role focuses on providing exceptional service to pet parents while overseeing store operations, including associate leadership, brand integrity, and ensuring a positive store experience.

Key responsibilities

  • Facilitates associate experience and supports development through training and mentoring
  • Responsibility for pet parent experience and outcomes, responding to concerns
  • Promotes store events and marketing, including adoptions and vet partnerships
  • Handles live pet sales and shelters pet adoptions
  • Operates point-of-sale systems and ensures transaction compliance
  • Maintains store cleanliness and safety for associates and pets
  • Leads shared responsibility for store opening and closing procedures
  • Assists in other departments as required

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Preferred leadership experience
  • Full-time availability with a flexible schedule
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Strong organizational skills and attention to detail
  • Ability to react under pressure and maintain composure

What the company offers

  • Paid weekly
  • Health & wellness benefits
  • 401k plan with company match
  • Paid time off for full-time associates
  • Associate discounts
  • Tuition assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
24 Current Jobs Openings

PetSmart is dedicated to providing exceptional care and services for pets and their families. They emphasize meaningful experiences and empower their team members to grow and succeed through various benefits and development opportunities. Read More

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