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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
Job is expired

Job Detail

  • location_on
    Location Harrisburg, Pennsylvania, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

PetSmart is seeking a Retail Customer Service Supervisor in Harrisburg, Pennsylvania, who will play a crucial role in enhancing the customer experience for pet parents. This position entails leadership responsibilities, ensuring store operations run smoothly while promoting a positive environment for both customers and associates.

Key responsibilities

  • Provide exceptional customer service to pet parents
  • Facilitate associate training, onboarding, and development
  • Manage the safety and cleanliness of the store environment
  • Lead and direct associates in daily operations
  • Address and resolve associate concerns and complaints
  • Promote and organize store events and marketing initiatives
  • Ensure accurate cash handling and point-of-sale operations
  • Maintain compliance with company policies and procedures

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to react and maintain composure under pressure
  • Strong organizational skills and attention to detail
  • Availability for full-time hours, including evenings, weekends, and holidays

What the company offers

  • Paid weekly
  • Health & wellness benefits
  • 401k plan with company match
  • Paid time off for full-time associates
  • Associate discounts
  • Tuition assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
24 Current Jobs Openings

PetSmart is dedicated to providing exceptional care and services for pets and their families. They emphasize meaningful experiences and empower their team members to grow and succeed through various benefits and development opportunities. Read More

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