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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
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Job Detail

  • location_on
    Location Mokena, Illinois, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

PetSmart is seeking a Retail Customer Service Supervisor to enhance the pet parent experience while upholding the company's values and strategies. This key role focuses on leadership, customer service, and store operations, ensuring a clean and safe environment for pets and their owners.

Key responsibilities

  • Facilitate associate experience and support development through training and mentoring.
  • Ensure compliance with operational messages and engagement video compliance.
  • Direct associates when acting as the Leader on Duty.
  • Address and administer associate complaints and grievances.
  • Promote store events and coordinate marketing initiatives.
  • Oversee pet sales and adoptions.
  • Maintain store standards and cleanliness.
  • Operate point-of-sale (POS) systems and handle cash transactions.
  • Assist in opening and closing store procedures.

Required skills

  • 2+ years of retail experience in a customer-focused environment.
  • Leadership experience preferred.
  • Full-time availability with flexible schedule.
  • Proficiency in computer applications.
  • Strong written and verbal communication skills.
  • Ability to react under pressure and maintain composure.
  • Strong organizational skills and attention to detail.

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
0 Current Jobs Openings

PetSmart is a leading pet specialty retailer dedicated to enhancing the lives of pets and their families. The company values its associates and empowers them to provide exceptional service, ensuring a positive experience for both pets and pet parents... Read More

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