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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
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Job Detail

  • location_on
    Location Lake Serene-North Lynnwood, Washington, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
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    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

The Retail Customer Service Supervisor at PetSmart in Lynnwood, Washington, plays a crucial role in enhancing the pet parent experience while upholding the company's values. This position combines leadership, customer service, and operational responsibilities to ensure effective store management and associate engagement.

Key responsibilities

  • Facilitate the associate experience and support development through training and mentoring.
  • Oversee store cleanliness, merchandising, and safety for associates and pets.
  • Drive pet parent experience strategies through interactions and promotions.
  • Manage live pet sales and adoptions, and coordinate store events.
  • Address and resolve associate complaints and grievances.
  • Ensure compliance with policies and procedures to maintain store standards.
  • Operate point-of-sale systems and handle cash transactions accurately.
  • Assist in various departments and execute shared store opening and closing tasks.

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Full-time availability with flexible scheduling
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Organizational skills and attention to detail
  • Ability to maintain composure under pressure

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
0 Current Jobs Openings

PetSmart is a leading pet specialty retailer dedicated to enhancing the lives of pets and their families. The company values its associates and empowers them to provide exceptional service, ensuring a positive experience for both pets and pet parents... Read More

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