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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
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Job Detail

  • location_on
    Location Pennsylvania, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

The Retail Customer Service Supervisor at PetSmart plays a key role in delivering exceptional service to pet parents while supporting and developing associates. This position involves overseeing store operations, ensuring a clean and safe environment, and driving initiatives that enhance the pet parent experience.

Key responsibilities

  • Facilitate the associate experience and support development through training, mentoring, and coaching.
  • Drive pet parent experience strategies and handle customer interactions.
  • Promote store events and partnerships for adoptions and veterinary services.
  • Ensure compliance with store cleanliness and operational standards.
  • Act as the Leader on Duty, supervising associates and addressing concerns.
  • Maintain store safety and take action for sick or injured pets.
  • Assist in daily store opening and closing procedures.

Required skills

  • 2+ years of retail experience in a customer-focused environment.
  • Leadership experience preferred.
  • Full-time availability with flexibility for evenings and holidays.
  • Proficiency in computer applications.
  • Strong written and verbal communication skills.
  • Organizational skills and attention to detail.
  • Ability to react under pressure.

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
0 Current Jobs Openings

PetSmart is a leading pet specialty retailer dedicated to enhancing the lives of pets and their families. The company values its associates and empowers them to provide exceptional service, ensuring a positive experience for both pets and pet parents... Read More

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