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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
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Job Detail

  • location_on
    Location Frisco, Texas, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

The Retail Customer Service Supervisor at PetSmart plays a crucial role in enhancing the experience of pet parents while fostering a supportive environment for associates. This position involves overseeing customer service operations, ensuring store cleanliness, and promoting a positive store atmosphere, all while upholding PetSmart's vision and values.

Key responsibilities

  • Provide exceptional customer service to pet parents
  • Facilitate associate training, onboarding, and mentoring
  • Address and resolve associate grievances and complaints
  • Oversee store merchandising and cleanliness standards
  • Promote store events and marketing initiatives
  • Validate completion of operational messages and tasks
  • Manage point-of-sale systems and cash transactions
  • Ensure a safe environment for associates and pets
  • Assist in other departments as required

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Full-time availability and flexible schedule
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to maintain composure under pressure
  • Strong organizational skills and attention to detail

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing
  • Development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
0 Current Jobs Openings

PetSmart is a leading pet specialty retailer dedicated to enhancing the lives of pets and their families. The company values its associates and empowers them to provide exceptional service, ensuring a positive experience for both pets and pet parents... Read More

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