One million success stories. Start yours today.

Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
Job is expired

Job Detail

  • location_on
    Location Frisco, Texas, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
Email to Friend Add to Favourite Report Abuse

Job Description

Overview

The Retail Customer Service Supervisor at PetSmart plays a crucial role in enhancing the experience of pet parents while fostering a supportive environment for associates. This position involves overseeing customer service operations, ensuring store cleanliness, and promoting a positive store atmosphere, all while upholding PetSmart's vision and values.

Key responsibilities

  • Provide exceptional customer service to pet parents
  • Facilitate associate training, onboarding, and mentoring
  • Address and resolve associate grievances and complaints
  • Oversee store merchandising and cleanliness standards
  • Promote store events and marketing initiatives
  • Validate completion of operational messages and tasks
  • Manage point-of-sale systems and cash transactions
  • Ensure a safe environment for associates and pets
  • Assist in other departments as required

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Full-time availability and flexible schedule
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to maintain composure under pressure
  • Strong organizational skills and attention to detail

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing
  • Development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
24 Current Jobs Openings

PetSmart is dedicated to providing exceptional care and services for pets and their families. They emphasize meaningful experiences and empower their team members to grow and succeed through various benefits and development opportunities. Read More

Google Map

Related Jobs