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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
Job is expired

Job Detail

  • location_on
    Location Mattoon, Illinois, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

The Retail Customer Service Supervisor at PetSmart plays a key role in delivering exceptional service to pet parents while upholding the company's values. This position involves leadership responsibilities, ensuring a positive store experience, and managing various operational aspects of the business.

Key responsibilities

  • Facilitate associate development through training, onboarding, mentoring, and coaching
  • Lead store events, marketing initiatives, and maintain brand integrity
  • Manage customer interactions and address pet parent concerns
  • Ensure compliance with store standards and cleanliness
  • Support daily task completion and oversee store operations as the Leader on Duty
  • Handle cash transactions and point-of-sale systems
  • Address health and safety concerns for pets and people in the store

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to react under pressure and maintain composure
  • Strong organizational skills and attention to detail
  • Flexibility in schedule for evenings, weekends, and holidays

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
24 Current Jobs Openings

PetSmart is dedicated to providing exceptional care and services for pets and their families. They emphasize meaningful experiences and empower their team members to grow and succeed through various benefits and development opportunities. Read More

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