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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
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Job Detail

  • location_on
    Location Bloomington, Indiana, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

PetSmart is seeking a Retail Customer Service Supervisor in Bloomington, Indiana to provide exceptional service to pet parents while fostering a strong team environment. This role involves overseeing store operations, ensuring safety and cleanliness, and enhancing the customer experience through various initiatives and promotions.

Key responsibilities

  • Facilitate associate experience and support development through training and mentoring
  • Drive the pet parent experience and address concerns
  • Promote and coordinate store events and marketing for adoptions and clinics
  • Maintain store standards and ensure compliance with policies
  • Oversee daily tasks and lead associates as the Leader on Duty
  • Prepare online orders for in-store pick-up and ensure a positive experience
  • Manage cash transactions accurately at the point-of-sale
  • Assist in maintaining cleanliness in various store areas
  • Support other departments and perform assigned duties

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Full-time availability with flexibility for evenings, weekends, and holidays
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to react under pressure and maintain composure
  • Strong organizational skills and attention to detail

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
0 Current Jobs Openings

PetSmart is a leading pet specialty retailer dedicated to enhancing the lives of pets and their families. The company values its associates and empowers them to provide exceptional service, ensuring a positive experience for both pets and pet parents... Read More

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