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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
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Job Detail

  • location_on
    Location Carlisle, Pennsylvania, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

As a Retail Customer Service Supervisor at PetSmart in Carlisle, Pennsylvania, you will play a crucial role in delivering exceptional service to pet parents while ensuring the store operates smoothly and aligns with the company's values. This position involves leading and developing associates, managing customer interactions, and promoting various store events and services.

Key responsibilities

  • Facilitate associate experience and support development through training and mentoring
  • Drive pet parent experience strategies and resolve customer concerns
  • Promote and coordinate store events and marketing initiatives
  • Maintain store cleanliness and uphold safety standards
  • Delegate tasks and validate completion of operational duties
  • Assist with live pet sales and pet adoptions
  • Operate point-of-sale systems and handle cash transactions
  • Support various departments as needed

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to maintain composure under pressure
  • Strong organizational skills and attention to detail
  • Full-time availability with flexibility for evenings, weekends, and holidays

What the company offers

  • Paid weekly
  • Health & wellness benefits
  • 401k plan with company match
  • Paid time off for full-time associates
  • Associate discounts
  • Tuition assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
0 Current Jobs Openings

PetSmart is a leading pet specialty retailer dedicated to enhancing the lives of pets and their families. The company values its associates and empowers them to provide exceptional service, ensuring a positive experience for both pets and pet parents... Read More

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