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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
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Job Detail

  • location_on
    Location Williston, Texas, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

The Retail Customer Service Supervisor at PetSmart in Willis, Texas, plays a key role in enhancing the pet parent experience through exceptional service and leadership. This position involves overseeing store operations, supporting associate development, and promoting store events while ensuring a clean and safe environment for pets and customers.

Key responsibilities

  • Facilitate associate training, onboarding, mentoring, and development
  • Drive pet parent experience strategies and handle customer interactions
  • Promote store events and coordinate marketing initiatives
  • Ensure compliance with company policies, procedures, and safety protocols
  • Lead associates and manage daily operational tasks
  • Operate point-of-sale systems and ensure cash transaction accuracy
  • Maintain cleanliness and organization of the sales floor and other areas

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to react under pressure and maintain composure
  • Strong organizational skills and attention to detail

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
0 Current Jobs Openings

PetSmart is a leading pet specialty retailer dedicated to enhancing the lives of pets and their families. The company values its associates and empowers them to provide exceptional service, ensuring a positive experience for both pets and pet parents... Read More

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