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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
Job is expired

Job Detail

  • location_on
    Location Williston, Texas, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

The Retail Customer Service Supervisor at PetSmart in Willis, Texas, plays a key role in enhancing the pet parent experience through exceptional service and leadership. This position involves overseeing store operations, supporting associate development, and promoting store events while ensuring a clean and safe environment for pets and customers.

Key responsibilities

  • Facilitate associate training, onboarding, mentoring, and development
  • Drive pet parent experience strategies and handle customer interactions
  • Promote store events and coordinate marketing initiatives
  • Ensure compliance with company policies, procedures, and safety protocols
  • Lead associates and manage daily operational tasks
  • Operate point-of-sale systems and ensure cash transaction accuracy
  • Maintain cleanliness and organization of the sales floor and other areas

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to react under pressure and maintain composure
  • Strong organizational skills and attention to detail

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
24 Current Jobs Openings

PetSmart is dedicated to providing exceptional care and services for pets and their families. They emphasize meaningful experiences and empower their team members to grow and succeed through various benefits and development opportunities. Read More

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