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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
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Job Detail

  • location_on
    Location Wisconsin Rapids, Wisconsin, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

The Retail Customer Service Supervisor at PetSmart is responsible for providing exceptional customer service while ensuring a positive store experience for both pets and their owners. This role includes overseeing associate support and development, managing store operations, and promoting customer loyalty initiatives.

Key responsibilities

  • Facilitate associate experience and support development through training and mentoring.
  • Ensure compliance with store policies and safety protocols.
  • Manage pet parent interactions and address concerns effectively.
  • Coordinate store events and marketing initiatives.
  • Maintain store cleanliness and uphold brand standards.
  • Operate POS systems and handle cash transactions accurately.
  • Assist with the oversight of sales and adoptions.
  • Support overall store operations and assist in other departments as needed.

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to react under pressure and maintain composure
  • Strong organizational skills and attention to detail

What the company offers

  • Paid weekly
  • Health and wellness benefits
  • 401k plan with company match
  • Paid time off for full-time associates
  • Associate discounts
  • Tuition assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
0 Current Jobs Openings

PetSmart is a leading pet specialty retailer dedicated to enhancing the lives of pets and their families. The company values its associates and empowers them to provide exceptional service, ensuring a positive experience for both pets and pet parents... Read More

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