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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
Job is expired

Job Detail

  • location_on
    Location Scottsdale, Arizona, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

The Retail Customer Service Supervisor at PetSmart plays a crucial role in providing exceptional service to pet parents while ensuring the store operates smoothly. This position involves leading associates, overseeing store cleanliness, and maintaining brand integrity while fostering a positive experience for both customers and pets.

Key responsibilities

  • Facilitate associate experience and support development through training, onboarding, and mentoring.
  • Drive pet parent experience strategies through loyalty and promotions.
  • Promote and coordinate store events and marketing for pet services.
  • Maintain store standards and ensure compliance with policies and procedures.
  • Address and administer associate complaints and grievances.
  • Assist in live pet sales and adoptions.
  • Prepare online orders for in-store pickup and ensure a smooth customer experience.
  • Maintain cleanliness of the sales floor, breakroom, and pet areas.
  • Supervise associates and assign daily tasks as the Leader on Duty.

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Strong organizational skills and attention to detail
  • Ability to react under pressure and maintain composure
  • Flexibility in schedule, able to work evenings, weekends, and holidays

What the company offers

  • Paid weekly
  • Health & wellness benefits
  • 401k plan with company match
  • Paid time off for full-time associates
  • Associate discounts
  • Tuition assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
24 Current Jobs Openings

PetSmart is dedicated to providing exceptional care and services for pets and their families. They emphasize meaningful experiences and empower their team members to grow and succeed through various benefits and development opportunities. Read More

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