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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
Job is expired

Job Detail

  • location_on
    Location Sterling, Virginia, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

The Retail Customer Service Supervisor at PetSmart plays a crucial role in providing exceptional service to pet parents while promoting the company's values and strategies. This position involves leadership responsibilities, oversight of store operations, and ensuring a positive customer experience through various initiatives and events.

Key responsibilities

  • Facilitate associate training, onboarding, and development
  • Support associate engagement and address complaints
  • Oversee pet parent experience and respond to concerns
  • Promote and coordinate store events and marketing initiatives
  • Maintain store cleanliness and compliance with policies
  • Operate point-of-sale (POS) systems and handle cash transactions
  • Assist in other departments as required

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Full-time availability with flexible scheduling
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to react under pressure
  • Strong organizational skills and attention to detail

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
24 Current Jobs Openings

PetSmart is dedicated to providing exceptional care and services for pets and their families. They emphasize meaningful experiences and empower their team members to grow and succeed through various benefits and development opportunities. Read More

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