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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
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Job Detail

  • location_on
    Location Sterling, Virginia, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

The Retail Customer Service Supervisor at PetSmart plays a crucial role in providing exceptional service to pet parents while promoting the company's values and strategies. This position involves leadership responsibilities, oversight of store operations, and ensuring a positive customer experience through various initiatives and events.

Key responsibilities

  • Facilitate associate training, onboarding, and development
  • Support associate engagement and address complaints
  • Oversee pet parent experience and respond to concerns
  • Promote and coordinate store events and marketing initiatives
  • Maintain store cleanliness and compliance with policies
  • Operate point-of-sale (POS) systems and handle cash transactions
  • Assist in other departments as required

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Full-time availability with flexible scheduling
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to react under pressure
  • Strong organizational skills and attention to detail

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
0 Current Jobs Openings

PetSmart is a leading pet specialty retailer dedicated to enhancing the lives of pets and their families. The company values its associates and empowers them to provide exceptional service, ensuring a positive experience for both pets and pet parents... Read More

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