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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
Job is expired

Job Detail

  • location_on
    Location San Angelo, Texas, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

PetSmart is seeking a Retail Customer Service Supervisor in San Angelo, Texas to provide exceptional service to pet parents while supporting the development of associates. This role involves overseeing store operations, ensuring a positive customer experience, and promoting the company's mission of doing anything for pets.

Key responsibilities

  • Facilitate associate development through training, onboarding, mentoring, and coaching.
  • Drive pet parent experience strategies through loyalty and promotions.
  • Oversee store cleanliness, merchandising, and associate engagement.
  • Address associate complaints and administer disciplinary actions.
  • Promote and coordinate store events and marketing for pet adoptions and services.
  • Operate point-of-sale systems and handle cash transactions.
  • Ensure compliance with company policies and safety standards.
  • Assist with live pet sales, adoption procedures, and inventory management.

Required skills

  • 2+ years of retail experience in a customer-focused environment.
  • Leadership experience preferred.
  • Proficiency in computer applications.
  • Strong written and verbal communication skills.
  • Ability to react under pressure and maintain composure.
  • Strong organizational skills and attention to detail.

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
24 Current Jobs Openings

PetSmart is dedicated to providing exceptional care and services for pets and their families. They emphasize meaningful experiences and empower their team members to grow and succeed through various benefits and development opportunities. Read More

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