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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
Job is expired

Job Detail

  • location_on
    Location Richmond, Virginia, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

PetSmart is seeking a Retail Customer Service Supervisor in Richmond, Virginia, to provide exceptional service to pet parents while upholding the company's values. This role involves overseeing store operations, ensuring a positive customer experience, and supporting associate development.

Key responsibilities

  • Facilitate the associate experience and support associate development through training and mentoring
  • Drive pet parent experience strategies and handle customer inquiries
  • Promote and coordinate store events and marketing initiatives
  • Manage live pet sales, adoptions, and inventory processes
  • Maintain store standards and ensure compliance with company policies
  • Act as the Leader on Duty, supervising associates and addressing concerns
  • Prepare online orders for in-store pick-up

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Full-time availability and flexible schedule
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Strong organizational skills and attention to detail
  • Ability to work under pressure

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
24 Current Jobs Openings

PetSmart is dedicated to providing exceptional care and services for pets and their families. They emphasize meaningful experiences and empower their team members to grow and succeed through various benefits and development opportunities. Read More

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