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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
Job is expired

Job Detail

  • location_on
    Location Paradise Valley, Arizona, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

As a Retail Customer Service Supervisor at PetSmart, you will play a key role in enhancing the pet parent experience while leading and developing your team. This position requires a passion for pets and exceptional customer service, with responsibilities that include overseeing store operations, supporting associates, and maintaining store standards.

Key responsibilities

  • Provide exceptional service to pet parents both in-store and online
  • Lead associate development through training, mentoring, and performance feedback
  • Manage store events and marketing initiatives related to pet adoptions and services
  • Ensure compliance with company policies and maintain store cleanliness
  • Supervise daily store operations and delegate tasks effectively
  • Respond to pet parent concerns and promote pet-friendly initiatives
  • Assist with cash transactions and ensure accuracy in point-of-sale operations
  • Address and resolve associate complaints and grievances

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to work effectively under pressure
  • Strong organizational skills and attention to detail
  • Flexibility to work evenings, weekends, and holidays

What the company offers

  • Paid weekly
  • Health & wellness benefits
  • 401k plan with company match
  • Paid time off for full-time associates
  • Associate discounts
  • Tuition assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
24 Current Jobs Openings

PetSmart is dedicated to providing exceptional care and services for pets and their families. They emphasize meaningful experiences and empower their team members to grow and succeed through various benefits and development opportunities. Read More

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