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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
Job is expired

Job Detail

  • location_on
    Location Grove City, Ohio, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

PetSmart is seeking a Retail Customer Service Supervisor (Key Holder) in Grove City, Ohio, to enhance the pet parent experience while fostering a supportive and engaging associate environment. This role involves leadership in customer service, operational oversight, and the delivery of store initiatives aimed at promoting animal care and customer satisfaction.

Key responsibilities

  • Facilitate the associate experience and support associate development through training, mentoring, and performance feedback.
  • Drive pet parent experience strategies and ensure compliance with company policies.
  • Oversee store cleanliness, safety, and merchandising practices.
  • Address and resolve associate grievances and complaints.
  • Promote store events and marketing initiatives related to adoptions and veterinary partnerships.
  • Operate point-of-sale systems and ensure accurate cash transactions.
  • Maintain high standards of sales floor and store conditions.
  • Assist in opening and closing procedures of the store.

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Strong organizational skills and attention to detail
  • Ability to work flexible hours, including evenings, weekends, and holidays

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
24 Current Jobs Openings

PetSmart is dedicated to providing exceptional care and services for pets and their families. They emphasize meaningful experiences and empower their team members to grow and succeed through various benefits and development opportunities. Read More

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