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Retail Customer Service Supervisor

Date Posted: May 29, 2026
: C$ - C$
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Job Detail

  • location_on
    Location Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 29, 2026
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Job Description

Overview

The Retail Customer Service Supervisor at PetSmart plays a crucial role in enhancing the pet parent experience by leading associates and ensuring store operations align with the company's values. This role involves directly overseeing customer interactions, store events, and merchandising while promoting a culture of engagement and empowerment among team members.

Key responsibilities

  • Facilitate the associate experience and support their development through training and mentoring.
  • Drive pet parent experience strategies and address customer concerns.
  • Promote and coordinate store events and marketing initiatives.
  • Ensure compliance with company policies and maintain store cleanliness and safety.
  • Operate point-of-sale systems and handle cash transactions accurately.
  • Assist in store opening and closing procedures.

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Full-time availability and flexibility in schedule
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to maintain composure under pressure
  • Strong organizational skills and attention to detail

What the company offers

  • Paid weekly
  • Health & wellness benefits
  • Group Registered Retirement Plan (RRSP) with company match
  • Paid time off for full-time associates
  • Associate discounts
  • Tuition assistance and career pathing opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
0 Current Jobs Openings

PetSmart is a leading pet specialty retailer dedicated to enhancing the lives of pets and their families. The company values its associates and empowers them to provide exceptional service, ensuring a positive experience for both pets and pet parents... Read More

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