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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
Job is expired

Job Detail

  • location_on
    Location Kensington, Maryland and Grand Kru, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

The Retail Customer Service Supervisor at PetSmart plays a crucial role in delivering exceptional service to pet parents and ensuring the smooth operation of the store. This position involves leading associates, fostering a positive store environment, and maintaining high standards of customer service and store operations.

Key responsibilities

  • Provide exceptional service to pet parents both in-person and online.
  • Lead and support associate development through training and mentoring.
  • Address associate grievances and promote engagement.
  • Oversee store cleanliness and compliance with safety standards.
  • Assist in managing live pet sales and adoptions.
  • Coordinate store events and marketing initiatives.
  • Operate point-of-sale systems and ensure accurate cash handling.
  • Support daily store operations and assist in various departments as needed.

Required skills

  • 2+ years of retail experience in a customer-focused environment.
  • Leadership experience preferred.
  • Full-time availability with flexible scheduling.
  • Proficiency in computer applications.
  • Strong written and verbal communication skills.
  • Ability to handle pressure and maintain composure.
  • Strong organizational skills and attention to detail.

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time Off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing
  • Development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
24 Current Jobs Openings

PetSmart is dedicated to providing exceptional care and services for pets and their families. They emphasize meaningful experiences and empower their team members to grow and succeed through various benefits and development opportunities. Read More

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