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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
Job is expired

Job Detail

  • location_on
    Location Spartanburg, South Carolina, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

PetSmart is seeking a Retail Customer Service Supervisor (Key Holder) in Spartanburg, South Carolina. In this role, you will provide exceptional service to pet parents while fostering a positive work environment for associates. Your responsibilities will include overseeing store operations, ensuring customer satisfaction, and supporting associate development.

Key responsibilities

  • Facilitate associate training, onboarding, mentoring, and coaching
  • Drive pet parent experience strategies through promotions and interactions
  • Ensure store cleanliness, safety of associates and pets, and compliance with policies
  • Manage daily tasks and delegate responsibilities to associates
  • Assist with live pet sales, adoptions, and store events
  • Maintain a positive store environment and culture
  • Handle cash transactions and operate point-of-sale systems

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to react under pressure and maintain composure
  • Strong organizational skills and attention to detail
  • Availability for full-time hours and flexibility in scheduling

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time Off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
24 Current Jobs Openings

PetSmart is dedicated to providing exceptional care and services for pets and their families. They emphasize meaningful experiences and empower their team members to grow and succeed through various benefits and development opportunities. Read More

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