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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
Job is expired

Job Detail

  • location_on
    Location Orchard Park, New York, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

The Retail Customer Service Supervisor at PetSmart plays a crucial role in delivering exceptional customer service to pet parents while supporting store operations and associate development. This position involves overseeing the pet parent experience, maintaining store standards, and ensuring a safe environment for both associates and pets.

Key responsibilities

  • Facilitate associate training, onboarding, mentoring, and coaching
  • Drive pet parent experience strategies and address concerns
  • Promote store events and marketing efforts related to adoptions and vet partnerships
  • Manage live pet sales and adoptions
  • Delegate and validate the completion of daily tasks
  • Maintain store cleanliness and uphold merchandise presentation standards
  • Operate point-of-sale systems and handle cash transactions
  • Ensure compliance with company policies and procedures
  • Assist with store opening and closing procedures
  • Support various departments as required

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Preferred leadership experience
  • Full-time availability with flexible scheduling including evenings and weekends
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to react under pressure and maintain composure
  • Strong organizational skills and attention to detail

What the company offers

  • Paid weekly
  • Health and wellness benefits
  • 401k plan with company match
  • Paid time off for full-time associates
  • Associate discounts
  • Tuition assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
24 Current Jobs Openings

PetSmart is dedicated to providing exceptional care and services for pets and their families. They emphasize meaningful experiences and empower their team members to grow and succeed through various benefits and development opportunities. Read More

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