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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
Job is expired

Job Detail

  • location_on
    Location New Jersey, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

PetSmart is seeking a Retail Customer Service Supervisor in Mays Landing, New Jersey, who will play a key role in providing exceptional service to pet parents and overseeing daily operations in the store. This position emphasizes leadership, mentorship, and ensuring a safe and engaging environment while upholding the company's values.

Key responsibilities

  • Provide exceptional customer service to pet parents
  • Facilitate associate training, onboarding, and development
  • Oversee store cleanliness, safety, and compliance with company policies
  • Promote store events and marketing initiatives
  • Address and resolve associate complaints and grievances
  • Manage pet adoption processes and live pet sales
  • Ensure smooth and accurate operations at the point-of-sale
  • Assist with daily operational tasks and support various store departments

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to maintain composure under pressure
  • Strong organizational skills and attention to detail
  • Flexibility to work evenings, weekends, and holidays

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
24 Current Jobs Openings

PetSmart is dedicated to providing exceptional care and services for pets and their families. They emphasize meaningful experiences and empower their team members to grow and succeed through various benefits and development opportunities. Read More

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