One million success stories. Start yours today.

Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
Job is expired

Job Detail

  • location_on
    Location Hobbs, New Mexico, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
Email to Friend Add to Favourite Report Abuse

Job Description

Overview

As a Retail Customer Service Supervisor at PetSmart, you will play a key role in providing exceptional service to pet parents and ensuring a positive experience within the store. This position involves leading the associate team, maintaining store standards, and ensuring compliance with company policies.

Key responsibilities

  • Facilitate associate experience and support development through training and mentoring
  • Drive pet parent experience strategies and engage with customers both in-store and online
  • Oversee store cleanliness, safety protocols, and merchandising
  • Promote and coordinate store events and marketing initiatives
  • Handle cash transactions and operate point-of-sale systems
  • Administer associate complaints and grievances
  • Lead and direct associates when acting as the Leader on Duty

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to react under pressure and maintain composure
  • Strong organizational skills and attention to detail
  • Full-time availability with flexibility in schedule

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
24 Current Jobs Openings

PetSmart is dedicated to providing exceptional care and services for pets and their families. They emphasize meaningful experiences and empower their team members to grow and succeed through various benefits and development opportunities. Read More

Google Map

Related Jobs