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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
Job is expired

Job Detail

  • location_on
    Location Poplar Bluff, Missouri, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

As a Retail Customer Service Supervisor at PetSmart in Poplar Bluff, Missouri, you will play a key role in enhancing the pet parent experience by leading a team dedicated to providing exceptional service. This position involves overseeing store operations, ensuring cleanliness, and mentoring associates while promoting the company's mission and values.

Key responsibilities

  • Facilitate associate training, onboarding, and development
  • Support store events and marketing efforts for Adoptions and Vet partnerships
  • Ensure outstanding pet parent experiences through direct interaction
  • Maintain store cleanliness and merchandising standards
  • Oversee safety protocols for customers and pets
  • Handle customer complaints and grievances effectively
  • Assist with point-of-sale operations and cash handling
  • Delegate and validate daily task completion among associates

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Organizational skills and attention to detail
  • Ability to work in a fast-paced environment
  • Flexibility to work evenings, weekends, and holidays as needed

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
24 Current Jobs Openings

PetSmart is dedicated to providing exceptional care and services for pets and their families. They emphasize meaningful experiences and empower their team members to grow and succeed through various benefits and development opportunities. Read More

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