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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
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Job Detail

  • location_on
    Location Poplar Bluff, Missouri, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
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    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
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    Apply Before: Jun 28, 2026
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Job Description

Overview

As a Retail Customer Service Supervisor at PetSmart in Poplar Bluff, Missouri, you will play a key role in enhancing the pet parent experience by leading a team dedicated to providing exceptional service. This position involves overseeing store operations, ensuring cleanliness, and mentoring associates while promoting the company's mission and values.

Key responsibilities

  • Facilitate associate training, onboarding, and development
  • Support store events and marketing efforts for Adoptions and Vet partnerships
  • Ensure outstanding pet parent experiences through direct interaction
  • Maintain store cleanliness and merchandising standards
  • Oversee safety protocols for customers and pets
  • Handle customer complaints and grievances effectively
  • Assist with point-of-sale operations and cash handling
  • Delegate and validate daily task completion among associates

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Organizational skills and attention to detail
  • Ability to work in a fast-paced environment
  • Flexibility to work evenings, weekends, and holidays as needed

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
0 Current Jobs Openings

PetSmart is a leading pet specialty retailer dedicated to enhancing the lives of pets and their families. The company values its associates and empowers them to provide exceptional service, ensuring a positive experience for both pets and pet parents... Read More

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