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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
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Job Detail

  • location_on
    Location Monument, Colorado, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

The Retail Customer Service Supervisor at PetSmart is responsible for providing exceptional service to pet parents while fostering associate engagement and development. This role oversees store operations related to customer experience, cleanliness, and safety, ensuring adherence to company standards and policies.

Key responsibilities

  • Facilitate associate experience and development through training and coaching
  • Drive pet parent experience strategies and respond to concerns
  • Promote and coordinate store events and marketing initiatives
  • Ensure store cleanliness and maintain compliance with policies
  • Operate point-of-sale systems and handle cash transactions accurately
  • Assist in store opening and closing procedures
  • Address associate grievances and celebrate recognition

Required skills

  • 2+ years of retail experience in a customer-focused environment
  • Leadership experience preferred
  • Proficiency in computer applications
  • Strong written and verbal communication skills
  • Ability to maintain composure under pressure
  • Strong organizational skills and attention to detail

What the company offers

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing and Development opportunities

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
0 Current Jobs Openings

PetSmart is a leading pet specialty retailer dedicated to enhancing the lives of pets and their families. The company values its associates and empowers them to provide exceptional service, ensuring a positive experience for both pets and pet parents... Read More

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