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Retail Customer Service Supervisor

Date Posted: May 28, 2026
: USD - USD
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Job Detail

  • location_on
    Location Arkansas, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

PetSmart is seeking a Retail Customer Service Supervisor who will play a crucial role in enhancing the pet parent experience while ensuring operational excellence in the store. This position involves leadership responsibilities, including facilitating the development of associates and maintaining a safe and clean environment for both pets and customers.

Key responsibilities

  • Provide exceptional customer service to pet parents in-store, over the phone, and online.
  • Support associate development through training, onboarding, mentoring, and coaching.
  • Promote and coordinate store events and marketing initiatives.
  • Oversee store cleanliness, merchandising, and compliance with policies.
  • Address and manage conflicts and grievances among associates.
  • Operate point-of-sale systems and handle cash transactions accurately.
  • Ensure a safe environment for associates, pets, and customers.
  • Assist in other departments as required and fulfill additional assigned duties.

Required skills

  • 2+ years of retail experience in a customer-focused environment.
  • Leadership experience preferred.
  • Full-time availability with flexibility for evenings, weekends, and holidays.
  • Proficiency in computer applications.
  • Strong written and verbal communication skills.
  • Ability to maintain composure under pressure.
  • Strong organizational skills and attention to detail.

What the company offers

  • Paid weekly.
  • Health & wellness benefits.
  • 401k plan with company match.
  • Paid time off for full-time associates.
  • Associate discounts.
  • Tuition assistance.
  • Career pathing and development opportunities.

Skills Required

Company Overview

PetSmart
Englewood, Colorado, United States of America
0 Current Jobs Openings

PetSmart is a leading pet specialty retailer dedicated to enhancing the lives of pets and their families. The company values its associates and empowers them to provide exceptional service, ensuring a positive experience for both pets and pet parents... Read More

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